Most logistics platforms stop at detection: they alert you to the problem and leave the resolution to you. Cadenity goes a step further with the AI Orchestration Center.
Recipient unavailable, carrier delay, SLA risk — The coordinator investigates manually: Access the portal, integrate with the ERP, call the carrier, write emails, copy and paste between systems. Average time per incident: 25–40 minutes.
The AI takes care of the entire process except for one thing: the final decision, which is always made by a human.
AI detects the incidence as soon as it happens: delay, failed delivery, SLA risk, cost deviation.
DetectCadenity gathers context, shipment history, customer profile, alternative facilities, historical patterns.
AnalyzeThe system generates 3–4 resolution options, each with its own confidence score, financial impact and effect on the SLA.
Generate optionsThe operator reviews and approves. The final decision is always human., AI proposes, humans dispose.
ApproveThe action executes in a coordinated manner in the systems involved. Without copying and pasting between tools.
ExecuteThe system close the incident with a summary of what was done, how long it took, and how much was saved. The AI learns from the results.
Close and learn
No. The AI Orchestration Center design places human approval at step 4 of 6. The AI detects, analyzes, and proposes, but it doesn't execute anything without operator approval. This is a non-negotiable design principle at Cadenity.
Today, it manages production delays, partial deliveries, returns, POD gaps, and SLA risks. The autonomous execution layer for redirects, escalations, and service changes with carriers is being activated progressively.
The incident is placed in a pending approval status with an active alert. The system will not execute anything without authorization. Alerts can be configured via email, app, or additional channels (Slack, Teams) to ensure they reach the appropriate person.
In the advanced activation phase, Cadenity connects directly to carriers via API to execute approved actions, redirects, escalations, and service changes. The initial phase works with standard CSV files and does not require API integration.
Yes. Every alert, recommendation, generated option, approval, and action taken is recorded in the audit log with complete traceability, including response time, the operator who approved it, and the estimated impact on SLA and cost.